Terms & conditions

Ownership and Contact Details

http://www.tackstore.co.uk are owned by: The Tack Store, the Bridge, Umberleigh, North Devon EX37 9AA

Email- info@tackstore.co.uk or Telephone orders and enquiries welcome: 01769 560920

Terms and conditions and all material contained on this website are copyright of The Tack Store 2009.

Terms and Conditions

Acceptance

When you make any purchase from this website, you are indicating that you agree to be bound by the terms and conditions (your statutory rights are not affected) so please take the time to read them carefully and print a copy for your records. We may at anytime revise these terms and conditions without notice. It is up to you to ensure you regularly review and reprint them for your records as necessary.

Your personal shopping account

Please ensure that any information you give us is complete and correct, and update us as soon as possible if any of them change, or if you wish to be removed from our database. The details you provide us with must be the details held on record with your credit card company if that is how you choose to pay, as failure to do so may lead to delays in processing your order. Please ensure you enter the correct postcode in the box marked postcode on the account/delivery address as our system will offer you the relevant options based on this information!

When using this website www.tackstore.co.uk, you are responsible for ensuring that all account details and passwords are kept confidential, and you accept responsibility for all activity occurring within your account. If you believe that any of this information has been made known to someone else, or is being misused, please contact us immediately (Please see contact details below). We reserve the right to edit or remove content, refuse access to this website or cancel an order at our discretion. If we cancel an order, we will notify you immediately and you will not incur any costs.

Pricing and availability

The total price of your goods will be stipulated at the time you place your order or at the end when your order has been confirmed. All prices are in pounds sterling including the relevant taxes for the UK where applicable. Any customs or import duties due when your order reaches its destination country are your responsibility.

Tack Store have the right to make alterations to the prices in the following circumstances:
On extremely rare occasions, the cost of the product may have increased but not updated on the website, taxes may have not been included in the price, or they may have changed. We will inform you immediately and before dispatch if this is the case to ensure you still wish to purchase, but at the revised cost.

Tack Store reserve the right to refuse or cancel an order for goods if it has been listed at the incorrect price due to a typographical error, or the price from our suppliers, tax or duty office was incorrect when our price was published. If you have already been charged we will immediately refund you the total amount you have paid (including any delivery charges).
All products and services offered for sale on this website www.tackstore.co.uk are subject to availability and may be withdrawn at any time. Pictures used are for illustration only and although we endeavour to be as accurate as possible, may differ slightly from the actual product supplied. If goods cannot be supplied for any reason we will contact you and you will not be charged for the items ordered. If payment has already been taken, you will be refunded for the cost (and any postage charges if applicable) immediately.

Tack Store endeavour to hold stocks of all our active products, but if we are out of stock of your chosen item we will inform you of an estimated delivery date (subject to availability).
Some items may be shipped direct to you from our supplier in order for you to receive your chosen items as quickly as possible. This means that you may receive your order in separate parts, but will not incur any additional carriage charges. We cannot be held responsible for compensating you for any other losses you may suffer if we do not supply the goods.

Payment

Payment will only be taken when the goods are ready for despatch, and is acceptable through a secure server by debit or credit card (please see card security below), cheque or postal order. Please do not e-mail your card details to us, we cannot be held responsible for security if you supply your details in this way. If payment is to be made by cheque, your goods will not be despatched until your cheque has cleared which takes approx. 5 working days.

Card Security

Our site uses the most secure method of payment possible to process transactions and we use SSL encryption. Your card details are never held in clear text on any website and are only decrypted on the Payal secure server.

Copyright

All material, text and images contained in this website are the property of The Tack Store, or used under licence from the relevant body and must not be used for any purpose without consent from the relevant party. The Tack Store does give permission for these terms and conditions to be printed and retained by its customers for their reference, (and this practice is recommended) but no permission is given for these terms and conditions to be used in any other capacity without prior permission.

Disclaimer

Tack Store hope you enjoy using our website, but please note that the use of this website is entirely at your own risk. We cannot accept any responsibility for loss, disruption or damage to your data or your computer system which may occur during or because of the use of this website.Tack Store will always try to give you helpful and totally honest advice, but the decision to purchase an item ultimately lies with the customer and we cannot be held responsible for any consequences relating to any products purchased from this website.

Overseas orders

We are happy to export orders. Postage is charged at cost, and the VAT may be deducted on orders to non EC countries and BFPO addresses by dividing taxable items by 1.175.
Please always contact us for a quotation so that the correct payment can be sent which helps avoid delays to your order. Any customs or import duties levied once the package reaches your country will be the customers responsibility as we have no control over these charges and cannot predict what they might be.

Goods damaged in transit

When you sign for your delivery from the carrier, you must check you are receiving the correct number of parcels your are signing for, and ensure that you make a note if there appears to be any damage to any of the parcels, on the consignment note. Please make sure you open your parcel immediately and carefully check the contents, as you must inform us within 3 working days of delivery of any damaged or incorrectly sent goods, (Please quote your order number in all emails or telephone conversations).

Goods lost in transit

We will not accept liability for goods lost in transit unless we are notified within 7 working days from the expected delivery date (this is taken to be 2 working days from the advised date of despatch for standard delivery, 1 working day for next day delivery option).